Refund policy

Many of the products we sell are bespoke: they are manufactured specifically for you, to your chosen specification, once your order is placed. Because of this, orders cannot be cancelled or refunded free of charge after they have been placed and confirmed.
If you need to cancel an order after it has been placed, please contact us as soon as possible. We will always try to help, but because production and material costs are committed to your order as soon as it goes into manufacture, any cancellation will be subject to a cancellation fee. The amount will depend on how far your order has progressed with the manufacturer at the time you contact us, and we will confirm the applicable fee to you before any cancellation is processed.
This reflects the fact that bespoke, made-to-order goods are treated differently to off-the-shelf items under the Consumer Contracts Regulations 2013, which exclude personalised or made-to-specification goods from the standard right to cancel. Your other statutory rights (for example, in relation to faulty or not-as-described goods) are not affected.
If your order arrives faulty, damaged, or not as described, please contact us straight away and we will work with the manufacturer to put things right.